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Dedicated Account Managers

Each group has a dedicated Account Manager - that means you can get in direct contact with your account representative instead of calling a customer service line. Dedicated Account Managers...

  • are responsible for supporting and coordinating the implementation and setup of their assigned group's plans

  • manage the EDI file and all system integration processes

  • actively assist brokers/employers with initial setup documents submissions

  • provide brokers/employers with compliance support

  • are your go-to contact for day-to-day substantiation questions and solutions

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Exemplary Customer Service

Our Customer Service line assists participants with:

  • contacting their dedicated Account Manager for plan-specific assistance

  • checking account balances

  • checking the status of reimbursements

  • updating contact information

  • accessing their online and mobile accounts

  • password/username reset

  • account and mobile app setup

  • support in Spanish

Top-of-the-line Technology

We help build more value for your users with our Technology. BABD provides you with innovation through our payment platform which can quickly and easily adapt to new ideas, capabilities, and code without sacrificing security.

Don't like the cookie-cutter approach?

Our concierge approach allows us to tailor our offerings to meet your client's objective.

  • We recognize that one size does not fit all.

  • We offer quick turnaround proposals.

  • We promise a quick response and resolution to you and your clients' questions and concerns.

  • We know that a slow or non-responsive Third-Party Administrator can be a huge headache for a broker and in the worst-case scenario could even jeopardize your client relationships.

  • We offer Plan Document Preparation and Compliance Services. Employee Education Materials are readily available to our partners.

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